Technical Support (Data Centre)
Job Type Full-time
Job Status Sourcing
Date Posted Nov21,2014
Location Singapore
Company Information

Website: http://
Job Description

Technical Support (Data Centre)

Primary Purpose:

Provide 24 x 7 1st line on-site shift support to Business Application Systems and Data Centre infrastructure to maintain maximum service availability and performance

Principal Accountabilities/Responsibilities:

  • Monitor¬† Business Application Systems and Data Centre infrastructure and escalate alert according to standard procedures

  • Escalate for any incident or problem cases to appropriate support staff efficiently and effectively to help improve overall service availability

  • Monitor batch job activities and escalate problem to next level and ensure resolution.

  • Monitor and resolve basic Business Application Systems and infrastructure faults base on troubleshooting guide or procedure

  • Follow-up to ensure resolution of problem or incident escalated

  • Perform routine Operations and maintenances tasks

  • Document jobs or tasks executed as according to procedures

  • Upkeep of Operations support information including staff support contact information, SMS contact list, project support information etc. stay relevant and accurate

  • Perform any other duties assigned

Minimum Qualification:

  • NTC/ITC certificate, NCC Diploma or Diploma from a local Polytechnic

Experience required:

· The ability to understand specific guidelines or procedure to perform duties properly.

  • Minimum 1 year of experience in Data Center or technical support environment

  • Able to perform rotating 3 shift working hours

EA License NO : 07C5567

Interested send your updated resume at [email protected]


How to Apply

Go back to last page
Sponsored Links
Sponsored Links