Call Center Officer
Job Type Full-time
Job Status Sourcing
Date Posted Jan03,2015
Location Singapore
Company Information

Website: http://
Job Description

Call Center Officer

Job Purpose

Attend to maximum number of customer’s incoming calls, email and voicemails with upmost service quality with regards to the company services.

Key Accountabilities

Achievement of year-on-year productivity gain

Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

· Attend and response to maximum number of incoming calls, email and voicemails with service quality

· Follow-up on all escalated incident

· Logged all calls reported into the case management system

· Maintains and accurately update customer’s enquiry, problem and resolution into the case management system

· Generates management reports

· Provides assistance and guidance to junior colleagues

· Perform other duties as assigned


· Diploma in IT or Business or related discipline

· Minimun 1 year of helpdesk experience for \\\'N\\\' or \\\'O\\\' level

· Internet Savvy

· Good verbal and written skills

· Customer Service Oriented

· Willing to work on three rotating shift (Morning, Afternoon and Night) are preferred

EA License NO : 07C5567


Interested send your updated resume at [email protected]

How to Apply

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